Legal
Cancellation & refunds
Last updated: August 31, 2026
Cancel anytime, keep access to the end of what you’ve paid for, take your data with you. The authoritative text is Terms of Service §14 — and §6 for what happens to your data.
Cancel anytime
Cancel from your billing settings at any time. There are no cancellation fees and no long-term contracts.
Effective at the end of the billing period
Your subscription simply does not renew. Your practice keeps full access until the period you have paid for ends — monthly or annual.
No prorated refunds
Cancelling does not entitle you to prorated or partial refunds for unused time, on monthly or annual plans. The 14-day trial requires no card precisely so you can fully evaluate VetVero before paying anything.
Your data after cancellation
After you cancel, your subscription ends at the close of the current billing period. Your account then remains accessible in read-only mode so you can export your practice’s records. Data from trial accounts that never subscribed may be deleted 90 days after the trial ends; data of former subscribers may be deleted 12 months after the subscription lapses — in each case with advance email notice, and reactivating before deletion preserves everything. You can also request earlier deletion at any time by writing to support@vetvero.com. See the Privacy Policy for details.
Billing is handled by Paddle
Paddle, our Merchant of Record, is the seller of record for your subscription — billing, taxes, and payment disputes (including chargebacks) are handled through Paddle. For billing questions, reach us through the contact form.