Terms of Service

These Terms of Service (“Terms”) are a binding agreement between the veterinary practice that registers an account (“Customer,” “you”) and Eskaris LLC, a Florida limited liability company that operates the VetVero platform (“VetVero,” “we,” “us”). By creating an account, starting a trial, or using the Service, you accept these Terms on behalf of your practice.

To use VetVero, you must:

• operate a licensed veterinary practice in the United States or Canada,
• be at least 18 years old and authorized to bind the practice you register, and
• use the Service for business purposes only — VetVero is offered to veterinary practices, not to consumers.

If you do not agree to these Terms, do not use the Service.

VetVero is cloud practice-management software (a PIMS) for veterinary clinics. It includes scheduling and a treatment whiteboard, SOAP medical records, prescriptions with controlled-substance compliance support, invoicing, inventory, vaccine tracking and reminders, online booking for pet owners, email and text-message communication, CSV import and export, and audit logs.

VetVero is software, not veterinary medicine. It does not provide veterinary care, diagnosis, or medical advice. Your practice and its veterinarians remain solely responsible for all clinical decisions, patient care, prescribing, and dispensing, and for complying with the laws that govern them — including DEA registration and federal, state, and provincial rules on controlled substances and record-keeping. Compliance features in the Service are aids to your own processes, never a substitute for professional judgment or legal obligations.

The Service is not designed for emergency communication. Pet owners with an animal in distress should contact a veterinarian directly.

We continually improve the Service and may add, change, or retire features. If we materially reduce core functionality you pay for, we will give you reasonable advance notice.

Register one account per practice, with accurate and current information. Each staff member must use their own login. You are responsible for safeguarding credentials, for all activity under your account — including actions by staff you invite — and for notifying us promptly if you suspect unauthorized access.

Only licensed veterinarians are paid seats. A paid seat is an active user your practice designates as a licensed veterinarian in VetVero. Every other staff member — receptionists, veterinary technicians, practice managers, administrators — is free and unlimited. Roles control permissions; licensure controls billing: a practice owner or administrator who is also a licensed veterinarian is a paid seat.

New accounts receive a 14-day free trial of the full product. No credit card is required to start, so nothing is charged when the trial ends. You may subscribe at any point during the trial to end it early. Carrier registration of your clinic’s dedicated texting number begins with your first paid subscription, and text messaging activates once carriers approve it (Section 10).

If the trial ends without a subscription, your account closes. Your data is retained for 90 days after the trial ends and is then permanently deleted (see Section 7). You can export your data as CSV files at any time.

VetVero is priced per licensed veterinarian, per month, billed monthly or annually. Current prices:

Annual plans are billed upfront for twelve months. Your subscription quantity is the number of active licensed-veterinarian seats on your account, with a minimum of one seat. Each paid seat includes 2,000 SMS segments per month, pooled across your clinic. If your clinic exceeds its pooled allowance we notify your administrators; we do not currently charge overage fees.

Subscriptions renew automatically at the end of each billing period — monthly or annual — until you cancel (Section 6).

All purchases are made from Paddle, our Merchant of Record. Paddle handles payment processing, applicable taxes (US sales tax, Canadian GST/HST), invoices and receipts, and payment disputes. Paddle’s buyer terms apply to every purchase.

If we change prices, we will give you at least 30 days’ notice before the change applies to your subscription, and it takes effect no earlier than your next renewal after that notice.

You may cancel at any time from your billing settings. There are no cancellation fees and no long-term contracts. Cancellation takes effect at the end of the current billing period: your subscription simply does not renew, and your practice keeps full access until the period you have paid for ends.

Cancelling does not entitle you to prorated or partial refunds for unused time, on monthly or annual plans. The 14-day trial requires no card precisely so you can fully evaluate VetVero before paying anything.

Paddle, as Merchant of Record, is the seller of record for your subscription — billing, taxes, and payment disputes (including chargebacks) are handled through Paddle.

We may suspend or terminate your account for material breach of these Terms — including the acceptable-use rules in Section 8 — or for non-payment, with notice where reasonably possible. Sections 7, 9, and 11 through 15 survive any termination. What happens to your data afterward is covered in Section 7.

Your practice owns its data. Patient and medical records, client information, financial records, and everything else you enter into VetVero (“Customer Data”) remain your property. You grant us only the limited rights needed to host, process, and transmit Customer Data to provide and support the Service. We do not sell Customer Data and do not use it for advertising. Our processing of Customer Data is further governed by the Data Processing Addendum, which is incorporated into these Terms by reference.

You are the custodian of your medical records. Retention of veterinary medical records is governed by your state or provincial rules, and that obligation belongs to your practice. VetVero is software — not a medical-records custodian of last resort. The Service provides CSV export at any time so you can meet those obligations, including before your data is deleted under this section.

After your subscription ends — by cancellation, termination, or an expired trial — your data is retained for 90 days, during which you can still export it. After 90 days it is permanently deleted. Copies may persist briefly in encrypted backups until those backups are rotated out; backups are used only for disaster recovery, never to resurrect a deleted account.

You agree not to:

• use the Service to violate any law or regulation;
• send messages to people who lack a relationship with your practice or who have opted out — you are responsible for complying with messaging-consent laws such as the TCPA and CASL;
• attempt to access other practices’ data, probe or disrupt the Service, or introduce malicious code;
• reverse engineer, copy, or create derivative works from the Service;
• resell, sublicense, or operate the Service for anyone other than your own practice; or
• use the Service for any non-veterinary purpose.

Messaging allowances exist for ordinary practice–client communication — appointment and vaccine reminders, follow-ups, and replies. We may throttle or suspend messaging that looks like bulk marketing or abuse. Material violations of this section can lead to suspension or termination under Section 6.

We own the VetVero software, design, trademarks, and brand. Your subscription grants your practice a limited, non-exclusive, non-transferable right to use the Service for the duration of the term. You own your Customer Data (Section 7). Nothing in these Terms transfers ownership in either direction.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

The Service depends on third parties we do not control: Paddle for billing, mobile carriers and telephony providers for text messaging, email delivery providers, and cloud hosting infrastructure. Their availability, delivery times, and rules are theirs — for example, carriers must approve your clinic’s texting-number registration, and no carrier guarantees message delivery.

We do not warrant the availability of any third-party service, and your use of one may be subject to its own terms.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, AND WE DO NOT CURRENTLY OFFER AN UPTIME SERVICE LEVEL AGREEMENT.

The Service is a software tool. It is not veterinary, medical, legal, or tax advice, and reminder or compliance features do not replace your practice’s own obligations (Section 2).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ESKARIS LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE IS CAPPED AT THE FEES PAID OR PAYABLE BY YOU TO US OR TO OUR MERCHANT OF RECORD FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; it applies to the maximum extent permitted.

You agree to indemnify and hold harmless Eskaris LLC and its officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your practice of veterinary medicine — including clinical care, prescribing, and dispensing — your Customer Data, or your violation of these Terms or of applicable law.

We may update these Terms as the Service and the law evolve. For material changes we will give at least 14 days’ notice by email or in-app notice before the new Terms take effect. Continued use of the Service after the effective date constitutes acceptance; if you do not agree, cancel before that date (Section 6).

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles. The exclusive venue for any dispute arising from these Terms or the Service is the state and federal courts located in Miami-Dade County, Florida, and both parties consent to jurisdiction there.

Questions about these Terms: